Shipping policy

Our Commitment to Seamless Shipping

We are dedicated to providing you with a hassle-free and efficient shipping experience. We want to ensure that you are informed about our shipping procedures, so please read our shipping policy below:

Processing Time:

  • Once your order is placed and payment is successfully processed, our team will begin the process of preparing your order. We work diligently to have your items ready for shipment within 3 business days.

Shipping Methods:

  • To guarantee the secure and timely delivery of your orders, we collaborate with reliable shipping carriers. The shipping method selected for your order will be determined by several factors, including the destination and the size/weight of the package.
  • For most orders, we offer standard shipping.
  • We are happy to ship anywhere in the world. International parcels are sent using USPS First Class Mail International.
  • International customers: please allow 1-4 weeks for delivery, or longer during holiday periods.
  • CANADA customers: regular delivery time is usually 7-10 business days.

    Estimated Delivery Time:

    • Our standard shipping typically takes 5-7 working days from the date of order processing for your package to reach its destination. Please bear in mind that this is an estimate, and actual delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or any unforeseen circumstances.

    Order Tracking:

    • As soon as your order is shipped, we will provide you with a tracking number through email or your customer account. You can use this tracking number to monitor the progress of your shipment online. Kindly note that it may take up to 48 hours for the tracking information to be updated in the carrier's system.

    Address Accuracy:

    • To ensure successful delivery, we urge you to double-check and provide an accurate and complete shipping address during checkout. We will not be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

    Non-Delivery or Lost Packages:

    • No REFUNDS are issued on lost, or not received packages because of incomplete address or the conduct of the carrier involved in delivery of the packages. We can resend package to the new address, but buyer have to pay shipping charges. Shipping fees will not be refunded and the customer will be responsible for any shipping fee.

    Should you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We deeply appreciate your patience and understanding as we work tirelessly to deliver your orders efficiently, all while providing the highest level of service.